Your People Are Your Business
"How do I get my staff to have the same sense
of urgency, the same passion that I do about my business?"
That question comes up often in discussions with CEOs. The short answer is:
The reality is this. As an owner of a business you live in a different world than your employees. Your world looks like this:
You get up in the morning and decide exactly when you are going to get into work.
You decide every day what you are going to do and how you are going to do it.
You leave for lunch when you want. Come back when
you feel like it.
You make as much money as you deem necessary.
You don't worry about every single word that comes out of your mouth when talking to your staff.
Now, I realize that some of you reading this are accountable to boards, investors, maybe a partner. So at some level, you lack some control.
But in an employee's world, they don't have any control.
Their world looks more like this:
They come and go based on someone else's guidelines.
They have to do what they are told to do every day when they come to work.
They have no control over how much money they make.
If they encounter you during the day, they panic about what to say and how to say it.
Again, I realize that in some companies, employees have a very relaxed environment, have some say about their workload and may not be intimidated with their boss at all.
However, the majority of employees live day-to-day worrying about their job, worrying about their pay, worrying about getting along with other employees, and they obsess about what you think of them.
It Doesn't Have to Be This Way
I am consistently amazed at the struggle that goes on in companies between Managers and Employees.
The problem I have is simply this:
I think we make it much harder than it has to be. The IT in that statement is you getting along with your employees and employees getting along with their bosses.
You heard me. I think we make it much harder than it has to be.
In my training program, Your People Are Your
Business, I help owners break down the barrier that exists
between managers and employees.
I take a business owner and their management team
through four fundamental processes designed to:
- Rewire a manager's mindset about what they are
suppose to do.
- Provide a manager with three simple questions
that are guaranteed to start a dialogue with each direct report.
- Improve the communications between a manager and
- Educate a business owner and their management team
on how to encourage buy-in from staff.
Each of these processes are guaranteed to connect
managers with their direct reports at a level that:
the culture of the organization
Does this sound familiar?
You call into work on Monday morning. You ask for
Kelly. Kelly, you are told is out sick. Kelly is out sick a lot.
In fact, you are sick of Kelly being sick and you're going to talk
to Kelly about it when he gets back from being sick. In your opinion,
Kelly seems to take advantage of your generosity, doesn't he know
you are trying to run a company and it costs you a lot of money
in sick leave as well as lost time on the account when he is sick
When you get to work on that Monday, you are in a
bad mood. As soon as you walk into the office you go right to your
office and shut the door. You take out the financials and go over
revenues for that month, which are down and you call in your assistant
to set up a staff meeting for Tuesday morning. You ask yourself:
Why am I the only one that cares about whether or not we
make any money around here?
What if, when you found out that Kelly was out sick,
you followed a different line of reasoning that sounded more like
Kelly is a good worker but he is out sick alot. I
wonder if he is satisfied with his job? I wonder what's going on?
Sick, non-productive, difficult-to-get-along with
employees didn't start out that way. When you hired them, they were
anxious to do a great job, anxious to show you what they were capable
of, willing to work hard, get the job done and make more money based
on their ability and experience.
Maybe, in the situation above, Kelly
had gone as far as he could trying to communicate with you.
Maybe, Kelly received only directives
from you consistently, day in and day out, with no room for conversation
because you were always too busy.
Maybe Kelly started questioning his
own value and decided months ago he would look for another job
and move on.
Maybe his 'sick
days' are job interviews, hoping to find a place he would feel
valued, appreciated and enjoy coming to work.
The DISCONNECT between managers and their direct reports
is catastrophic for business productivity. When managers and employees
don't get along, the business suffers.
In 'Your People Are Your Business' we get down to
the nitty gritty as it impacts:
philosphy about people and how it manifests itself in your company
ability to engage people on a human level that encourages buy-in
willingness as a manager to consider other options in how to
treat your people
If you want your company to:
talented and capable people
Your People Are Your Business is
a program that will start you down the path to sustaining a vital,
healthy organization that meets and/or exceeds your expectations.
Don't waste any more time WISHING things were different.
Pick up the phone or email me and let's start you down a path that gets you ENJOYING your people and gets your people LOVING their work.